DIVERSITY is the what.
INCLUSION is the how.
INNOVATION is the why.

Are your employees disengaged? According to Gallup®, 70% of US employees are disengaged. Low engagement means low productivity, low morale, and high turnover. TMI can help you address these issues and get your teams working in high gear. Optimizing inclusion is what increases your bottom line, maximizes innovation, and makes your workplace an exciting, inviting place for high-performing and high-potential talent.

We specialize in diversity and engagement, and our proprietary Inclusion for Innovation logic model supports our work and your results. TMI uses groundbreaking metrics that quantify the state of your organizational culture and the impact of our work. As the world’s first diversity Certified Benefit Corporation, accountability is our priority. Call us today and let us show you how we can solve your most persistent organizational challenges.

Is your community navigating a divided subject like race, diversity, immigration, religion, or freedom of speech?  Our skilled facilitators can help you find common ground, or simply find a way to live and work together inclusively and authentically, while allowing each other to coexist and thrive.

We proudly serve clients that include public, private, religious, nonprofit, university, Fortune 500, government, international, and community interests.


Race, Police, & Equity

TMI helps communities navigate difficult conversations

As the United States experiences racial unrest following white police killings of black men, notably Michael Brown in Ferguson, Missouri and Eric Garner in New York, TMI Consulting President, Matthew Freeman, is crisscrossing the country facilitating race and community dialogues to help establish trust between law enforcement and residents and help the country heal.

In Ohio, Freeman facilitated race discussions with clergy and lay people from a group of Cincinnati area United Methodist churches. They have been meeting since a Missouri grand jury decided not to indict the police officer who killed Michael Brown in Ferguson. “These talks are aimed at healing,” says Freeman. “Here we set aside our judgment of others and open ourselves by extending empathy to those whose politics, opinions and life experiences are very different from our own.”

Freeman’s expertise at facilitating dialogue and civic engagement is at the heart of TMI’s mission to shift diversity from a liability to an asset. “We believe we need to have the courage to have difficult conversations with people whose experiences are different from ours,” says Freeman. “Whether within an organization or community, there aren’t enough spaces to have meaningful exchanges across those divides. The work of TMI is to create spaces where we can move forward as a community.”

Freeman’s travels are taking him to Detroit to facilitate race talks at Wayne State University, which has launched the Detroit Equity Action Lab to study structural racism in Detroit. Ultimately, those in the W.K. Kellogg Foundation $1.3 million, three year grant funded program, will make recommendations for change. He is also working with the Michigan Planning Association on a document that will explain a language of equity for planners to use when working with diverse groups of people.

Whether you represent a police department, a civic organization, or a corporation, TMI is available to help you safely and skillfully navigate race and culture challenges through assessment, dialogue, and facilitation.

TMI facilitating a community discussion about race and law enforcement with the Cincinnati Chief of Police, members of his department, and a local faith community

BUILDing International Bridges

Bilbao Urban Innovation & Leadership Dialogues

TMI CEO Tiffany Jana and President Matthew Freeman have returned from Bilbao, Spain, where they facilitated at the Bilbao Urban Innovation and Leadership Dialogues (BUILD). Their presence help put Richmond into sharper focus on the international front.

TMI facilitated panels for 120 participating U.S. and European urban leaders on leading change. Topics included building a transatlantic community of cities, tensions in urban transformation, global engagement dialogues and awakening an innovation culture.

“It’s becoming increasingly important for cities to incorporate practices of equity and inclusion in planning, policy and implementation of programs,” says Freeman. “BUILD was an opportunity for local leaders to become more attuned to global issues and be able to see the big picture as they seek new markets to strengthen their local economies.”

The German Marshall Fund of the United States hosted BUILD, in partnership with the Bilbao City Council, to reflect issues the German Marshall fund has identified that will drive the next generation of leaders on both sides of the Atlantic.

The BUILD conference had a significant focus of equity in urban innovation – a perfect subject for collaboration with TMI.

Bipartisan Civil Rights Pilgrimage

TMI Consulting traveled with a bipartisan group of US leaders on a Civil Rights Pilgrimage that culminated in a celebration of the anniversary of the Voting Rights March across the Edmund Pettus Bridge in Selma, Alabama in 1965. The journey allowed participants to visit sites of the civil rights movement and hear first-hand many compelling stories.

This was the second pilgrimage in the Congressional Leadership Institute on Race and Democracy convened by Search for Common Ground and The Faith & Politics Institute. During the pilgrimage, TMI facilitated private discussions to allow the delegates freedom to consider the issues in an open and constructive atmosphere as they prepare to handle race-related political challenges.

“TMI creates and facilitates sacred space for members of Congress to listen, share, and reflect on their experiences as they relate to matters of racial justice and healing,” says TMI President Matthew Freeman. “We expect people with diverse opinions will both hear and share personal stories as they participate in honest dialogue about challenging topics.”

“Dialogue is truly important,” says TMI CEO Tiffany Jana. “The opportunity to take participants to the actual sites of key events in the civil rights movement provides a meaningful opportunity for us to work on rebuilding trust as we get to know each other across differences.”


[TMI Co-founders with Congressional delegates including Senator Tim Kaine (D-Va) at the home of Medgar Evars.]

“TMI is pleased to take an active role that can that foster dialogue and bipartisanship,” says Freeman, “and, in due course, legislation that treats every human being in our nation with respect.”

Throughout the 15 month effort small groups of Congressional delegates from both sides of the aisle have been exploring with their peers ways to handle political challenges including jobs and the economy, immigration and voter participation.

TMI is pleased to take an active role in fostering dialogue and bipartisanship.

Bipartisan Congressional Pilgrimage

TMI & The Faith & Politics Institute

The Faith & Politics Institute, a nonprofit interfaith organization, invited TMI to help facilitate a bipartisan immigration themed pilgrimage to New York City with members of Congress. “In everything we do at The Faith & Politics Institute, our hope is to promote goodwill on Capitol Hill,” said Elizabeth McCloskey, the institute’s president and CEO. “We seek to create sacred spaces where we invite members of Congress to experience, reflect upon and discuss the poignant human stories that highlight challenging moments and the hope of reconciliation in our nation’s history.”

TMI’s role was to help design and facilitate the sacred space for members of Congress to listen, share, and reflect on the issues surrounding immigration and its role in US history.  TMI traveled with the Congressional delegation to Ellis Island, the African Burial Ground National Monument, the 9/11 Memorial, and the Museum of Jewish Heritage. We shared a meal at Gracie Mansion where Mayor Bloomberg attributed the success and vibrancy of New York City to its high immigration rates and resulting cultural diversity.

A highlight of the pilgrimage was a trip to the New York Historical Society where we participated in the naturalization ceremony for 80 new US citizens from 47 countries. The Congressional pilgrimage was emblematic of the kind of work TMI does best. We helped bring people with diverse opinions together to hear and share personal stories and participate in honest dialogue about challenging topics.  Read Politico’s coverage of the event here.

“This trip is another bipartisan occasion to come together and celebrate the stories and traditions of so many of our families who came to this great country to pursue the American dream and build a brighter future for our children.”

- Former Majority Leader Eric Cantor (R-Va.)

TMI's Transcontinental Project in the News

BY RANDY HALLMAN Richmond Times-Dispatch

Working with the German Marshall Fund of the United States, TMI is creating “Dialogues for Change” for three cities in Germany and three in the U.S. TMI CEO and co-founder Tiffany Jana said her company has been working with representatives from Austin, Texas; Memphis, Tenn.; and Flint, Mich., and from Leipzig, Bottrop and Ludwigsburg in Germany to encourage civic engagement.

The cities face different challenges, Jana said. For example, Memphis wants to make the fullest use of its status as an “aerotropolis,” a global distribution center. Bottrop, on the other hand, is dealing with the shutdown of its mining industry and the effect of that industry on the city’s water and landscape. “Civic engagement includes citizens in the decision-making process of solving their own problems,” Jana said. “In the past, people in power have decided what to do. … Civic engagement allows citizens to become involved and set the priorities.”

Representatives from the six cities have met with TMI in Berlin and Washington. Jana, an Army brat who went to school in Germany, will head for Leipzig on April 20 for the next round of dialogue. There, representatives from the cities will assess civic engagement projects and share their experiences and lessons learned.

Read the full (original) story here.

“Civic engagement includes citizens in the decision-making process of solving their own problems.”

Tiffany Jana, CEO
TMI Consulting Inc

Community Conversations

Exploring Regional History & Shaping the Future Together

TMI Consulting Inc. facilitators are leading the sessions on recent decades in Richmond history as part of a Sesquicentennial collaboration with the Valentine Richmond History Center, The Future of Richmond’s Past and the Virginia Center for Inclusive Communities.

“This is truly a community conversation, not simply a lecture,” says TMI CEO Tiffany Jana. “We are trying to create an experience where we hear and value the stories of all members of the community, not just a few experts. As people share their first-hand accounts of their experiences, we will have a much more accurate picture of our region and our communal home.” In addition to addressing the decade of the month, people at the Conversations will look at a newly drafted tourism map for Richmond which includes current versions of Richmond’s Slave Trail and the proposed Richmond Liberty Trail. Ultimately these trails will provide visitors with a comprehensive view of the city’s history from the Revolutionary War through the Civil War to the Civil Rights Movement.

This series is the third set of Community Conversations facilitated by TMI. The series is to engage in a dialogue about the region’s past and how that past can more positively shape the area’s future.

TMI’s program designs create environments for open discussion and learning that are helping to redefine and broaden our organization’s and our community’s understanding of the creativity and power that can be found in a more inclusive and informed understanding of our past.”

- William Martin, Director
Valentine Richmond History Center

Race: Are We So Different?

National Touring Exhibit at the Science Museum of Virginia.

TMI project managed this three-month exhibit and created a companion program series that included 66 different events. The events ranged from curating culturally diverse local artwork and artifacts for special gallery features, to five day-long cultural festivals celebrating food, music, dance, arts, and crafts. TMI worked with an advisory team of diverse community leaders to select dozens of speakers for discussion panels, keynotes, and lecture series during the exhibit.

Finally, TMI designed and facilitated dialogues for corporate groups after experiencing the exhibit. TMI designed the dialogues to help companies support their diversity and inclusion initiatives by creating actionable links between the exhibit and their daily work. Over 1000 area employees participated in the dialogues and TMI and the Science Museum of Virginia captured qualitative and quantitative data that indicate the dialogues and the Race: Are We So Different? exhibit experiences were an overwhelming success.

TMI has been booked nationally to deliver keynotes and workshops about the success of this case study and other TMI projects. Contact us for proof of performance.

“When working with TMI, we felt we were working with a true partner.”

- Rich Conti
Chief Wonder Officer
Science Museum of Virginia

Challenge: Low Employee Engagement


TMI conducted an organizational assessment for 1700 employees, interpreted the data, and helped leaders define the existing organizational state versus the desired state. Then we designed a multi-year organizational culture change strategy. The culture change process included executive and high-potential leadership coaching, all-staff culture change training, diversity, and employee engagement programs. Training affected and included all organizational systems to ensure strategic alignment. After all staff had experienced the first level of training, new systems were developed to support the changing culture.

TMI worked with the internal human resources team to develop accountability measures and trained HR on implementing the tools. The award-winning organization is a nationally recognized industry leader and the culture change strategy, accountability measures, and diverse programs are still in place many years later.  The employees are more engaged, and have taken ownership of the programs and processes TMI implemented.


-Bob Blake
Leadership Metro Richmond


City Government

TMI worked with a local government jurisdiction to solicit input from residents on the locality’s budget. TMI designed and facilitated these meetings in order to ensure that everyone had an opportunity to voice their opinions on the government’s spending priorities. TMI used audience response technology to both gather data and help community members see what their fellow citizens prioritized. Click here to learn more and watch a clip of the technology in action.

Four open community meetings and a web survey produced a large amount of quantitative data that TMI analyzed. The views of various community sectors as well as the priorities of the community as a whole were written into a substantial report.

Finally, one year later TMI worked with the government leaders to communicate back to the community both the results of the public process as well as the way in which is the budget was shaped by the residents’ priorities.


-Howard Parrish,
RCLI 2011