Facilitators must serve as professional role models. Because they often lead groups, they need to be able to lead discussions to effectively and talk about potentially difficult issues in a professional manner. Another responsibility of theirs is training or teaching others. Additionally, they must guide others through leadership or group bonding activities.
Lead Facilitator is responsible for helping participants reach decisions and accomplish goals. Your duties include working with groups to clarify meeting content, and objectives and establish ground rules that govern behavior. Facilitator duties also involve selecting appropriate methods and tools that will enable participants to achieve results. When problems or issues come up, facilitators work with the group to resolve conflict and return to goals. Other duties as a group facilitator include creating environments that allow civil dialogue and input from all participants and above all -- remaining neutral
throughout the process.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Confers with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
- Formulates teaching outline and determines instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
- Makes suggestions on improving work procedures.
- Develops strong relationships with external customers to develop course materials and receive feedback.
- Assists in organizational training and development efforts.
- Participates in administrative staff meetings and attends other meetings and seminars.
- Strengthen and improve the facilitator’s readiness plan to ensure that contract trainers are fully prepared to lead high-impact sessions
- Facilitate strong collaboration with design and team
- Knowledge of assessment, surveys, and research-based products and services
- Possesses well-defined, professional delivery skills
- Superior organization and documentation skills to document the delivery process,
- Able to observe other trainers and provide constructive feedback
- Remain current with the state of talent development, design, new technologies
- The ability to explain complex concepts to a variety of audiences
- A creative thinker. Able to be resourceful in solving formidable problems
- Performs other related duties as required and assigned.
- Possesses excellent presentation skills; able to present clearly and confidently under all circumstances
- Dynamic and engaging facilitator who establishes rapport quickly with all levels of staff
- Ability to effectively break down complex information and theories in a manner that is clear and concise
- Comfort with the use of technology to enhance the learning experience when appropriate
- Comfort with learner-driven training models, engages fluently with learners
- Committed to meeting training objectives
- Working knowledge of the principles of learning, training methodologies, group dynamics, and human behavior. If skills gaps exist, should be a quick learner with the ability to pick up new skills and self-train when necessary.
- High level of proficiency and working knowledge of Microsoft Word, Excel, PowerPoint
- Experience facilitating small and large group training activities in both in-person and virtual/online classroom environments.
- Experience using MAC and Microsoft Office Suite (PowerPoint and Excel).
- A variety of backgrounds lend themselves well to this role - professional trainers, behavioral specialists, human resource professionals, or those with other relevant experience are encouraged to apply
- Training experience
- Strong knowledge of best practices
- Excellent interpersonal and communication skills, written and verbal
- Demonstrates top-notch internal and external customer service at all times
- Ability to effectively manage multiple projects simultaneously and prioritize accordingly
- Ability to be detail-oriented, without losing sight of the big picture
- Demonstrated follow through – meets stated project management expectations – on-time and with quality
- Solid work ethic and a team player attitude; must be comfortable with co-facilitation and receiving feedback
- Sense of humor
- A master coach and mentor - fulfilled by helping others reach their full potential
- Bachelor’s degree or equivalent industry experience (5+ years)
- Train-the-Trainer Certification, preferred
- Professional facilitation certifications are preferred
- Training and experience in behavior analysis and effective intervention techniques
As a facilitator, you must be comfortable with working with group dynamics while managing the meeting or activity process. You must be competent at making observations and recognizing when interactions, situations, or group dynamics change. And if there are disruptive behaviors, promptly intervene to disperse or extinguish them. Facilitators are assertive enough to get things on track with appropriate suggestions or redirect group efforts. Group facilitators are also able to summarize chunks of information for clarity and understanding.
- Critical Evaluation.
- HR Expertise.
- Relationship Management.
- Ethical Practice.
This position has no supervisory responsibilities.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
Local travel to various worksites may be required
None required for this position.
TMI Consulting, Inc. is an equal opportunity employer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.